At KS Infosoft, we specialize in offering high-quality digital goods, digital services, and software solutions tailored to meet your specific needs. As these are digital products and services, there is no physical delivery involved. Below, we outline our comprehensive Ship & Delivery Policy:
Digital Goods:
Product Access: Upon successful purchase and payment confirmation, you will receive instant access to your purchased digital goods. This access is typically provided through a secure download link available on your account dashboard.
Download Limits: Your purchased digital goods can usually be downloaded multiple times. However, we reserve the right to set reasonable limits to prevent abuse or unauthorized distribution.
Digital Services:
Service Agreement: Once you decide to avail our digital services, we will initiate a consultation process to understand your requirements. A service agreement will be provided outlining the scope, timelines, and deliverables.
Delivery Timeframes: Our team will work diligently to ensure the timely completion and delivery of the digital service as agreed upon in the service agreement.
Software Implementation:
Server Access: For software implementations on your server, our technical team will require temporary access to your server environment. We assure you that all necessary security measures will be taken to safeguard your data and privacy.
Implementation Process: The implementation process will be carried out as per the agreed-upon timeline, and our team will ensure that your software solution is set up and configured correctly.
Refund and Cancellation:
Digital Goods: Due to the nature of digital products, we generally do not offer refunds once the digital goods have been accessed or downloaded. Please ensure that you review product details before making a purchase.
Digital Services and Software Implementation: Refund and cancellation policies for digital services and software implementation will be outlined in the service agreement.
Support and Assistance:
Our dedicated customer support team is available to assist you with any queries, concerns, or technical issues you may encounter with our digital goods, services, or software. Feel free to reach out to us through our provided contact channels.
Please note that this policy is subject to change without prior notice. It’s recommended to review our policy periodically to stay informed about any updates.
Thank you for choosing KS Infosoft for your digital needs. We are committed to providing you with exceptional products and services.
